Terms of service

Terms & Conditions

Last updated: July 17, 2026

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  • Cooling-Off Period: The period during which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person acting for purposes outside their trade, business, or profession who enters into a distance contract with the entrepreneur.

  • Calendar Day: Any full day as shown on the calendar.

  • Ongoing Transaction: A distance contract relating to a series of products or services delivered over a period of time.

  • Durable Data Carrier: Any medium that allows the consumer or entrepreneur to store information addressed personally to them in a way that enables future consultation.

  • Right of Withdrawal: The consumer's right to withdraw from a distance contract within the applicable cooling-off period.

  • Entrepreneur: The natural or legal person offering products or services to consumers at a distance.

  • Distance Contract: A contract concluded through an organised system for distance sales without the simultaneous physical presence of the entrepreneur and consumer.

  • Remote Communication Technology: Any means that may be used to conclude a contract without the consumer and entrepreneur being physically present at the same time.

  • Terms & Conditions: These Terms & Conditions.

Article 2 – Identity of the Entrepreneur

Store Name: byCheri

Company Name: JJECOM

Business Address:
Doctor Nolensstraat 9
6351 GL Bocholtz
The Netherlands

Dutch Chamber of Commerce (KvK) Number: 65456165

VAT Number: NL002364170B75

Email: shopbycheri@gmail.com

Article 3 – Applicability

These Terms & Conditions apply to all offers made by byCheri and to every distance contract concluded between byCheri and the consumer.

Before a distance contract is concluded, these Terms & Conditions will be made available to the consumer. Where this is not reasonably possible, an electronic version will be made available in a manner that allows the consumer to download and store it.

If specific product or service conditions apply in addition to these Terms & Conditions, those additional conditions shall also apply.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Article 4 – The Offer

All offers are subject to availability and may be changed or withdrawn where permitted by applicable law.

We aim to provide accurate and sufficiently detailed descriptions of our products.

Product images are intended to represent the products as accurately as possible. However, colours and appearance may vary slightly depending on lighting, photography, screen settings, and production variations.

Before completing a purchase, customers will be provided with relevant information regarding:

  • Product characteristics

  • Price

  • Shipping and delivery

  • Payment methods

  • Return and withdrawal rights

  • Any applicable additional charges

Obvious errors or mistakes in product descriptions, pricing, or other information are not binding where permitted by applicable law.

Article 5 – The Agreement

The agreement becomes effective when the consumer accepts the offer and completes the required steps to place an order.

For online purchases, an order confirmation will be sent electronically to the email address provided by the consumer.

byCheri takes reasonable technical and organisational measures to protect electronic transactions and Personal Data.

We reserve the right, where legally permitted, to verify information relating to an order and to refuse or cancel an order in cases of suspected fraud, incorrect information, payment issues, or other legitimate reasons.

Article 6 – Right of Withdrawal and Returns

Customers may request a return within 30 calendar days from the date of delivery, subject to the conditions set out in our Return & Refund Policy.

Returned products must generally be unused, in their original condition, and returned with their original packaging, accessories, and labels where applicable.

Customers must contact us at shopbycheri@gmail.com to initiate a return and receive the applicable return instructions.

The statutory rights available to consumers under applicable law remain unaffected by our voluntary return policy.

Article 7 – Return Costs and Refunds

Unless the product is defective, damaged, incorrect, or otherwise stated by byCheri, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an item.

Once a return has been received and inspected, the customer will be informed whether the refund has been approved.

Approved refunds are generally processed to the original payment method within 5 business days.

Additional processing time may be required by the customer's bank or payment provider before the refunded amount appears in their account.

Article 8 – Exceptions to Returns and Withdrawal

Certain products may be excluded from return or withdrawal rights where permitted by applicable law.

These may include:

  • Personalised or custom-made products

  • Sealed hygiene products once the seal has been broken

  • Perishable goods

  • Products that cannot be returned for health or hygiene reasons after opening

  • Sealed audio, video, or software products once opened

  • Certain digital products or services once performance has begun with the consumer's consent

  • Other products or services excluded under applicable consumer law

Where an exclusion applies, this will be communicated where required before the purchase is completed.

Article 9 – Prices and Currency

All prices displayed on byCheri are shown in British pounds sterling (GBP £) unless otherwise clearly stated.

The price displayed at checkout is the price applicable to the order, subject to any obvious pricing errors.

Prices include applicable VAT where required.

No additional processing or service fees are added by byCheri at checkout unless clearly disclosed before the customer completes their purchase.

If a customer's payment method uses another currency, their bank or payment provider may apply currency conversion rates or additional fees. These charges are outside the control of byCheri.

Where customs duties, import taxes, or similar charges apply to an international shipment, responsibility for these charges will be determined in accordance with the information provided at checkout and applicable law.

Article 10 – Conformity and Warranty

Products supplied by byCheri must conform to the agreement and applicable consumer protection requirements.

If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible at shopbycheri@gmail.com.

For damaged or defective products, we ask customers to contact us within 48 hours of delivery where possible and provide their order number and clear photographs of the issue. This request does not limit any mandatory statutory rights the consumer may have.

Warranty or remedies may not apply to damage caused by misuse, improper handling, unauthorised modifications, normal wear and tear, or negligence, except where mandatory consumer law provides otherwise.

Article 11 – Delivery and Performance

Orders will be delivered to the shipping address provided by the customer during checkout.

We aim to process and deliver orders within the estimated delivery periods stated on our website or during checkout.

If a significant delay occurs, we will make reasonable efforts to inform the customer.

Where required by applicable law, customers may have the right to cancel an order if delivery does not take place within an agreed or legally required period.

The risk of loss or damage generally passes to the consumer when the order is delivered to the consumer or a person designated by them, subject to applicable law.

Please refer to our Shipping Policy for further information about processing times, estimated delivery periods, tracking, and lost packages.

Article 12 – Ongoing Contracts and Subscriptions

Where byCheri offers subscriptions or other ongoing services, any specific duration, renewal conditions, cancellation rights, and notice periods will be clearly communicated before the consumer enters into the agreement.

Mandatory consumer cancellation rights under applicable law remain unaffected.

If byCheri does not offer subscriptions or ongoing contracts for a particular product, this Article does not apply to that purchase.

Article 13 – Payment

Customers must pay the total amount displayed during checkout using one of the payment methods offered on the website.

All prices and the total amount payable will be displayed before the customer confirms their order.

Payment processing may be handled by third-party payment providers.

Customers are responsible for providing accurate billing and payment information.

If a payment cannot be authorised or is declined, the 

order may not be processed.

For additional information, please refer to our Payment Policy.

Article 14 – Complaints

If you have a complaint regarding an order, product, payment, delivery, or our service, please contact us at:

Email: shopbycheri@gmail.com

Please provide your order number and a clear description of the issue. Where relevant, photographs or other supporting information may help us investigate your complaint.

We aim to respond to customer inquiries and complaints within 24 hours.

We will make reasonable efforts to resolve valid complaints appropriately and in accordance with applicable consumer protection laws.

Article 15 – Governing Law and Disputes

These Terms & Conditions and agreements entered into with byCheri are governed by Dutch law.

However, if you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country of residence.

Any disputes will be handled by the competent courts in accordance with applicable law.

Contact Information

Store Name: byCheri

Company: JJECOM

Business Address:
Doctor Nolensstraat 9
6351 GL Bocholtz
The Netherlands

Dutch Chamber of Commerce (KvK) Number: 65456165

VAT Number: NL002364170B75

Email: shopbycheri@gmail.com

Estimated Response Time: Within 24 hours