Shipping Policy

Last updated: July 17, 2026

This Shipping Policy outlines the shipping and delivery conditions for products purchased from byCheri. We are committed to providing our customers with a clear, transparent, and reliable delivery process.

1. Shipping Area

byCheri currently ships exclusively to mainland United Kingdom.

2. Shipping Costs

We offer free standard shipping on all orders shipped within mainland United Kingdom.

No additional shipping fees will be added to your order.

3. Processing Time

All orders are prepared and dispatched within 1 to 3 business days (Monday to Friday), excluding weekends and public holidays.

Orders placed after 5:00 PM (CET) will be processed on the next business day.

4. Delivery Time

Once your order has been dispatched, the estimated delivery time is 5 to 8 business days.

These delivery times are estimates and may vary due to circumstances beyond our reasonable control, such as carrier delays, weather conditions, or other logistical disruptions.

5. Total Delivery Time

The estimated total delivery time from placing your order to receiving your package is 6 to 11 business days.

This includes:

• Order processing

• Shipping and delivery

6. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

You can track your package through our Track Your Order page.

Please allow up to 24 hours for tracking information to become active after your order has been dispatched.

7. Lost or Damaged Packages

We carefully package each order to minimise the risk of damage during transit.

Damaged Products

If your order arrives damaged, please contact our customer support team at shopbycheri@gmail.com within 48 hours of delivery.

Please provide:

• Your order number

• Photos clearly showing the damaged product

• Photos of the packaging

After reviewing your request, we will offer a replacement or full refund where appropriate.

Lost Packages

If your order has not been delivered within 3 business days after the end of the estimated delivery period, please contact us.

We will open an investigation with the shipping carrier.

If the package is confirmed as lost, we will provide either a full refund or a replacement shipment at no additional cost.

Missing Items

Some larger orders may be shipped in multiple packages.

If part of your order is missing, please allow an additional 1 to 3 business days, as the remaining items may arrive separately.

If the missing items have still not arrived after this period, please contact our customer support team.

8. Shipping Address Accuracy

The customer is responsible for ensuring that all shipping information provided when placing an order is accurate and complete.

byCheri cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer, subject to applicable consumer law.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be resent.

9. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Store Name: byCheri

Company Name: JJECOM

Business Address:
Doctor Nolensstraat 9
6351 GL Bocholtz
The Netherlands

Dutch Chamber of Commerce (KvK) Number: 65456165

VAT Number: NL002364170B75

Email: shopbycheri@gmail.com

Estimated Response Time: Within 24 hours

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (CET)

Saturday: 10:00 AM – 4:00 PM (CET)

Sunday: Closed

We are committed to providing reliable delivery and high-quality customer service to ensure a positive shopping experience with byCheri.